Billing & PayPal
What payment methods are available?
We only accept payments via PayPal. With a registered PayPal account you can make purchases directly on our site without the need to input your credit card information. Please note that if you select 'bank withdrawal' when making your payment using PayPal, sometimes it takes several days for your bank to accept the transaction. Also, there is a chance that your bank will reject the transaction, in which case we will be unable to ship your items. For these reasons, we recommend selecting 'credit card payment' instead.
How much will my order cost in my country's currency?
We are sorry, but our site deals in Japanese yen. As the exchange rate changes every day, we cannot confirm or guarantee a price in any other currency.
When does payment go through?
Once you place an order, an authorization is conducted via PayPal, and you will be able to find a pending authorization on your PayPal account for the total amount of the order. Authorization holds are not actual charges or payments - they allow PayPal to reserve funds from your account so our store can process the order later. We do this once we have received all the items in your order on our end and are ready to ship your package to you. If your order contains pre-order items, this will depend on the release dates. Please check product pages to confirm product release dates.
I thought I already paid for my order. Why does it look like my account has been charged again?
We do not capture the initial PayPal authorization (explained above in: When does payment go through?) until your order is ready to ship. This can create two entries in your payment records - one from when you made the authorization, and one from when we captured the pending funds. This does not represent two separate charges. If you are worried, we suggest you contact your bank first and inquire about the status of the entries. It may be helpful to have the date, amount and your full card number ready to tell them upon request. If they find an issue, please contact us and we will look into it for you.
I thought I already paid for my order. Why have I received another PayPal invoice?
If over a week passes between the time you make your order and the time we ship your items, the initial PayPal authorization (explained above in: When does payment go through?) may expire. When this happens, we will require you to complete the pending payment via a new PayPal invoice, which we will send via e-mail once your package is ready to ship. You will then have a period of five days from the time that email is sent to complete the payment process. If you do not pay within this time, your order will be cancelled automatically, so we advise you to complete the process as early as possible. If you are having any issues, please contact us and let us know.
Why does my PayPal entry still say 'pending'?
If your order contains items that are a) unreleased pre-orders or b) not currently in our store stockpile, it will take us extra time to prepare your package. If the PayPal authorization token expires, we will send you an invoice when we are ready to ship. If you have questions or concerns regarding your order, please contact us and we will look into it for you.