Billing & PayPal
- What payment methods are available?
- How much will my order cost in my country's currency?
- When does payment go through?
- I thought I already paid for my order. Why does it look like my account has been charged again?
- I thought I already paid for my order. Why have I received another PayPal invoice?
- Why does my PayPal entry still say 'pending'?
We only accept payments via PayPal. With a registered PayPal account you can make purchases directly on our site without the need to input your credit card information. Please note that if you select 'bank withdrawal' when making your payment using PayPal, sometimes it takes several days for your bank to accept the transaction. Also, there is a chance that your bank will reject the transaction, in which case we will be unable to ship your items. For these reasons, we recommend selecting 'credit card payment' instead.
We are sorry, but our site deals in Japanese yen. As the exchange rate changes every day, we cannot confirm or guarantee a price in any other currency.
Your account will be charged when you place your order.
※Please note that if your order contains pre-order or back-order items, it may take some time for your package to ship even after payment has been confirmed. We ship packages once we have received all the items in your order on our end. Please check product pages to confirm product release dates.
※【For orders placed before 08/08/2018 10:00AM JST】 see below: "I thought I already paid for my order. Why have I received another PayPal invoice?"
The initial PayPal authorization can create two entries in your payment records - one from when you made the authorization, and one from when we captured the funds. This does not represent two separate charges. If you are worried, we suggest you contact your bank first and inquire about the status of the entries. It may be helpful to have the date, amount and your full card number ready to tell them upon request. If they find an issue, please contact us and we will look into it for you.
If you placed your order before 08/08/2018 10:00AM JST your account was not charged when you placed your order. Instead, an authorization was conducted via PayPal. You will be able to find a pending authorization on your PayPal account for the total amount of the order. Authorization holds are not actual charges or payments - they allow PayPal to reserve funds from your account so our store can process the order later. We will do this once we have received all the items in your order on our end and are ready to ship your package to you. If your order contains pre-order items, this will depend on the release dates. Please check product pages to confirm product release dates.
If over a week has passed since you made your order, this initial PayPal authorization may have expired. If this has happened, we will require you to complete the pending payment via a new PayPal invoice, which we will send via e-mail once your package is ready to ship. You will then have a period of five days from the time that email is sent to complete the payment process. If you do not pay within this time your order will be cancelled, so we advise you to complete the process as early as possible. If you are having any issues, please contact us and let us know.
If your order contains items that are a) unreleased pre-orders or b) not currently in our store stockpile, it will take us extra time to prepare your package. If the PayPal authorization token expires, we will send you an invoice when we are ready to ship. If you have questions or concerns regarding your order, please contact us and we will look into it for you.