Thanks to the support of our customers, we at animate International now offer two new shipping options! We have put together a handy table that compares the different services. Please read carefully and decide which option best fits your needs!
For more information, please see our Shipping FAQ page.
|EMS||International ePacket||International ePacket Light|
|Regions||All regions outside Japan, with some exceptions. (Some countries contain certain unavailable areas.)||All regions outside Japan, with some exceptions. (Some countries contain certain unavailable areas.)||China, Hong Kong, Indonesia, Malaysia, Philippines, Rep. of Korea, Singapore, Thailand, Vietnam, Australia, New Zealand, Canada, Mexico, U.S.A., Israel, Turkey, Austria, Belgium, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Russia, Spain, Sweden, Switzerland & Brazil.|
|Tracking Number||Yes.||Available for some destinations.||Available for some destinations.|
|Time||Approx. 2-4 days (depends on region).||Approx. 3-6 days (depends on region).||Approx. 6-13 days (depends on region).|
|Size||All.||Small packet orders under 2kg.||Small packet orders under 2kg.|
|Loss/damage Insurance||Re-delivery (or refund) of items up to 20,000 yen.||Re-delivery (or refund) of items up to 6,000 yen.||No compensation.|
|Return-to-sender Policy||No return fee.||Return fee (deducted from refund).||Return fee (deducted from refund).|