Specified Commercial Transaction Law

Distributor

Animate Ltd.

Sales manager

Takeshi Ebisawa

Location

3-1 Chiwaka-cho, Kanagawa-ku, Yokohama, Kanagawa-ken 221-0036
KEIHIN DISTRIBUTION CO.,LTD. Office Building 3F
Animate Ltd. Communication Sales Yokohama Logistics Center

Selling price

Specified on each product

Required fee other than item price

Shipping fee

  • Shipping fees will be charged as necessary fee in addition to the item price displayed on the site.

How to Order

Order from our web shopping program.

Return of Goods

Return / Exchange

Return or exchange at customer convenience is not accepted. However, in the case of defective goods or mistakes caused by the company, if we are notified within seven days of the arrival of the item we will determine the best course of action according to company policy.

Special contract for returns

Please note that we cannot accept returns / exchanges even within seven days of delivery in the following cases:

  1. If the package has been opened.

  2. If the item has been stained or damaged by the customer.

  3. In the case of scratches or breaks that do not hinder the use of or significantly reduce the value of the product, or generally negligible cosmetic damages to the packaging. 

  4. If purchased outside this site.

Cancellations

Cancellations at customer's convenience are not accepted on this site.

Payment Method

AMEX, APPLE PAY, Google Pay, Mastercard, PayPal, Shop Pay, Visa.

Payment Period

It will be charged upon confirmation of the order.

Delivery time of goods

We will ship within five days, as soon as the goods are ready and payment is confirmed.

  • In the case of pre-ordered items, we will ship before the general release date, but shipping may be delayed due to circumstances regarding delivery from the manufacturer / wholesaler, customer's payment situation etc.

  • Delivery may be delayed due to reasons such as delivery area, traffic, weather conditions, inventory etc.

  • The company will order from the manufacturer if the item is out of stock.

  • If the company is unable to arrange the items you ordered, the order will be cancelled.

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