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  • We may not be able to respond to all feedback or requests.

  • Our response may be delayed due to public holidays or business hours. Our usual office hours are 9:30AM - 6:30PM (JST) weekdays, excluding Japanese public holidays.

  • We cannot handle queries regarding other animate branches, event information, goods sold at other animate stores, availability of stock, re-stocking, or CLUB animate.

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  • We do not accept wholesale/partnership/franchise/distributor/vendor inquiries.

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Our shipping warehouse is currently experiencing delays. See here for details.