GOLDEN WEEK OFFICE AND WAREHOUSE HOLIDAYS NOTICE (04/30/2021)

Our office and warehouse will be closed for the Golden Week Japanese public holidays from May 1 to May 5 (JST).

Operations including shipping and customer service replies will resume May 6 (JST).

We apologize for any inconvenience caused and hope you and your loved ones stay safe and healthy.

REGARDING BULK ORDERS (03/31/2021)

If you are attempting to purchase an extremely large number of items at once, you may get the following error at checkout:

"This order can’t be shipped to your location. Contact the store for more information."

This error appears as our system cannot generate shipping fees for an order that exceeds all our possible packaging box options. Please remove some items from your cart, and create multiple orders if necessary. If you believe you are getting this message in error, please contact us.

CORONAVIRUS: SOME SHIPPING METHODS RESTRICTED AND/OR DELAYED (03/31/2021)

 

※The following does not apply to DHL.

Due to the spread of COVID-19, Japan Post is currently warning of heavy delays for all shipping methods as well as airplane loading delays of up to three weeks in certain regions. Please see the Japan Post notice here for full details.

Japan Post is also not accepting packages heading to the following areas, and as such shipping via EMS & ePacket is suspended until further notice:

 EMS & ePacket Suspended
ASIA
  • Afghanistan
  • India
  • Sri Lanka
  • Bangladesh
  • East Timor
  • Brunei
  • Maldives
  • Lao People's Democratic Republic 
  • Bhutan
  • Mongolia
MIDDLE EAST
  • United Arab Emirates
  • Israel
  • Saudi Arabia
  • Turkey
  • Syria
  • Bahrain
OCEANIA
  • Wake Island
  • Australia
  • Northern Mariana Islands
  • Kiribati
  • Guam
  • Christmas Island
  • Cocos (Keeling) Islands
  • Saipan
  • Independent State of Samoa
  • Tuvalu
  • Tonga
  • Nauru
  • New Caledonia
  • Norfolk Island
  • Vanuatu 
  • Papua New Guinea
  • Palau
  • Pitcairn
  • Fiji
  • French Polynesia
  • American Samoa
  • Marshall Islands
  • Midway Islands
  • Federates States of Micronesia
  • Wallis and Futuna
EUROPE
  • Azerbaijan
  • Albania
  • Armenia
  • Uzbekistan
  • North Macedonia
  • Greece
  • Kyrgyz
  • Kosovo
  • San Marino
  • Georgia
  • Slovakia
  • Turkmenistan
  • Vatican
  • Belarus
  • Malta
  • Moldova
  • Montenegro
  • Liechtenstein
  • Romania
  • Russian Federation
NORTH AND CENTRAL AMERICA
  • United States of America (USA)
  • Aruba
  • Anguilla
  • Antigua and Barbuda
  • British Virgin Islands
  • El Salvador
  • Bonaire, Saba and Sint Eustatius
  • Canada
  • Cuba
  • Grenada
  • Cayman Islands
  • Costa Rica
  • Jamaica 
  • Saint Maarten
  • Saint Christopher and Nevis
  • Saint Vincent
  • Saint Lucia
  • Turks and Caicos
  • Dominica
  • Dominican Republic
  • Trinidad and Tobago
  • Nicaragua
  • Bermuda
  • Haiti
  • Bahamas
  • Barbados
  • Virgin Islands
  • Belize
  • Puerto Rico
  • Montserrat
  • Guatemala
  • St. Pierre and Miquelon
  • Honduras
  • Martinique
SOUTH AMERICA
  • Guyana
  • Brazil
  • Peru
  • Uruguay
  • Suriname (no EMS)
  • Paraguay
  • French Guiana
  • Venezuela
  • Bolivia
AFRICA
  • Ascension
  • Eswatini
  • Eritrea
  • Cape Verde
  • Cameroon
  • Gamnia
  • Guinea-Bissau
  • Congo
  • Sao Tome and Principe
  • Zambia
  • Sierra Leone
  • Djibouti
  • Zimbabwe
  • Equatorial Guinea
  • Seychelles
  • Senegal
  • St. Helena
  • Tunisia
  • Tristan da Cunha
  • Namibia
  • Burundi
  • Botswana
  • Malawi
  • South Sudan
  • Lesotho
  • Reunion
  • Guinea
  • Comoros Islands
  • Chad
  • Central Africa
  • Niger
  • Burkina Faso
  • Benin
  • Mali
  • Mauritania

 

We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend calling your local post office.