NOTICE

CORONAVIRUS: ePACKET LIGHT SUSPENDED, OTHER SHIPPING METHODS RESTRICTED AND/OR DELAYED (07/06/2020)

※The following does not apply to FedEx International Priority.

Japan Post is currently warning of heavy delays for all shipping methods.

International mail bound for certain regions of the United Kingdom, Mexico and Southeast Asia are currently seeing airplane loading delays of up to three weeks.

Japan Post is also not accepting packages heading to the following areas due to the spread of the new coronavirus infection, and as such shipping is suspended until further notice:

ePacket Light Suspended EMS & ePacket Suspended EMS, ePacket & ePacket Light Suspended
ASIA ALL COUNTRIES
  • Afghanistan
  • Sri Lanka
  • Nepal
  • Pakistan
  • Bangladesh
  • Brunei
  • Laos
  • India
  • Indonesia
  • Bhutan
  • Maldives
  • Mongoilia
MIDDLE EAST ALL COUNTRIES
  • United Arab Emirates
  • Israel
  • Iran
  • Oman
  • Saudi Arabia
  • Turkey
  • Jordan
  • Iraq
  • Cyprus
  • Kuwait
  • Syria
  • Bahrain
OCEANIA ALL COUNTRIES
  • Australia
  • Kiribati
  • Tuvalu
  • Papua New Guinea
  • Pitcairn
  • Wallis and Futuna
  • New Caledonia
  • Fiji
  • French Polynesia
EUROPE ALL COUNTRIES
  • Ireland
  • Azerbaijan
  • Albania
  • Armenia
  • Uzbekistan
  • North Macedonia
  • Greece
  • Kyrgyzstan
  • Kosovo
  • San Marino
  • Georgia
  • Switzerland
  • Turkmenistan
  • Vatican
  • Belarus
  • Malta
  • Moldova
  • Liechtenstein
  • Romania
  • Russia
  • Ukraine
  • Serbia
  • Montenegro
NORTH AMERICA ALL COUNTRIES
  • Aruba
  • Antigua and Barbuda
  • British Virgin Islands
  • El Salvador
  • Dutch Caribbean
  • Cuba
  • Curaçao
  • Grenada
  • Costa Rica
  • Jamaica 
  • Sint Maarten
  • Saint Kitts and Nevis
  • Saint Vincent
  • Saint Lucia
  • Turks and Caicos Islands
  • Dominica
  • Dominican Republic
  • Trinidad and Tobago
  • Nicaragua
  • Bermuda
  • Haiti
  • The Bahamas
  • Barbados
  • Belize
  • Montserrat
  • Guatemala
  • Cayman Islands
  • Panama
  • Honduras
  • United States of America (USA)
SOUTH AMERICA ALL COUNTRIES
  • Guyana
  • Brazil
  • Peru
  • Argentina
  • Uruguay
  • Ecuador
  • Columbia
  • Chile
  • Paraguay
  • Venezuela
  • Suriname
AFRICA ALL COUNTRIES
  • Ascension
  • Algeria
  • Angola
  • Uganda
  • Egypt
  • Eswatini
  • Ethiopia
  • Eritrea
  • Ghana
  • Cape Verde
  • Gabon
  • Guinea-Bissau
  • Kenya
  • Ivory Coast
  • Democratic Republic of the Congo
  • Sao Tome and Principe
  • Zambia
  • Sierra Leone
  • Equatorial Guinea
  • Seychelles
  • Senegal
  • Saint Helena
  • Tanzania
  • Togo
  • Tristan da Cunha
  • Nigeria
  • Namibia
  • Burundi
  • Madagascar
  • Malawi
  • South Africa
  • South Sudan
  • Mauritius
  • Mozambique
  • Morocco
  • Rwanda
  • Lesotho
  • Réunion
  • Djibouti
  • Zimbabwe
  • Chad
  • Tunisia
  • Botswana
  • Mauritania


We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend calling your local post office. 

FEDEX INTERNATIONAL PRIORITY SHIPPING NOTICE (04/02/2020)

FedEx is currently reporting minimized service impacts due to COVID-19. However, please understand in advance that it is possible that delays or suspensions may arise depending on regulations and guidelines from government authorities related to containment of the virus.

CHANGES TO SITE TERMS OF USE (03/25/2020)

We have updated our site terms of use. You may read the full contract here.