SHIPPING DELAYS NOTICE (05/22/2024) 

Our warehouse is currently experiencing some shipping delays due to high order volume, including "Still Still Stellar by Hoshimachi Suisei" vinyl records and more. We hope for your patience as each order is processed in our queue.

NOTICE OF UPDATE TO SHIPPING RATES (02/29/2024) 

Some shipping rates have been updated as of today.

Shipping fees already charged for existing orders (including unfulfilled orders placed before the update) will be honored. However, please note that if for any reason we must re-invoice full or partial shipping, it will be calculated using the current rates.

We hope for your understanding.

UPCOMING PRIVACY POLICY UPDATE NOTICE (02/19/2024) 

Effective March 1st 2024, we will update our Privacy Policy. Our aim is to make it easier for you to understand how our service complies with global laws and standards surrounding the protection and handling of personal information, as well as provide you with more options.

Updates will include:

・More detail on what information we collect and why.
・Clearer language about your rights and choices.
・More options for you, including ways to update your preferences or opt-out of sharing.

If you have any questions, please contact our support team here.

CORONAVIRUS: SOME SHIPPING METHODS/LOCATIONS RESTRICTED AND/OR DELAYED (11/10/2023)

※The following does not apply to DHL unless specified.

Due to the spread of COVID-19, Japan Post is currently warning of delays due to the ongoing reduction in transportation capacity to various countries and territories. Please see the Japan Post notice here for full details.

Japan Post is also not accepting packages heading to the following areas, and as such, shipping via EMS is suspended until further notice:

 EMS Suspended
ASIA
  • Sri Lanka
  • Bangladesh
  • Brunei
  • Bhutan
  • Mongolia
  • Myanmar ※3/16
MIDDLE EAST
  • Turkey
  • Syria
  • Bahrain
OCEANIA
  • New Caledonia
  • Papua New Guinea
  • Fiji
  • Samoa 
  • Tuvalu
  • Tonga
  • Vanuatu 
EUROPE
  • Azerbaijan
  • Belarus
  • Iceland 
  • Kazakhstan ※1/20
  • Liechtenstein
  • North Macedonia
  • Russian Federation ※Surface Mail also suspended
  • Slovakia
NORTH AND CENTRAL AMERICA
  • El Salvador
  • Cuba
  • Costa Rica
  • Jamaica 
  • Trinidad and Tobago
  • Barbados
  • Honduras
SOUTH AMERICA
  • Venezuela
  • Paraguay (※11/10/2023)
AFRICA
  • Sierra Leone
  • Djibouti
  • Zimbabwe
  • Senegal
  • Tunisia
  • Botswana
  • Reunion

 

We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend contacting your local post office.

INTERNATIONAL CONFLICT: SOME SHIPPING METHODS/LOCATIONS RESTRICTED (06/16/2022)

Due to recent international conflict, Japan Post and DHL are currently not accepting packages bound for the following countries/regions:

DHL Suspended DHL & EMS Suspended EMS Suspended
  • Ukraine
  • Russia
  • Belarus
  • Monaco

 

If you have an existing order that cannot be shipped due to the above, we will contact you with further options. We hope for your understanding and patience until further notice.

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