GOLDEN WEEK OFFICE AND WAREHOUSE HOLIDAYS NOTICE (04/30/2021)
Our office and warehouse will be closed for the Golden Week Japanese public holidays from May 1 to May 5 (JST).
Operations including shipping and customer service replies will resume May 6 (JST).
We apologize for any inconvenience caused and hope you and your loved ones stay safe and healthy.
REGARDING BULK ORDERS (03/31/2021)
If you are attempting to purchase an extremely large number of items at once, you may get the following error at checkout:
"This order can’t be shipped to your location. Contact the store for more information."
This error appears as our system cannot generate shipping fees for an order that exceeds all our possible packaging box options. Please remove some items from your cart, and create multiple orders if necessary. If you believe you are getting this message in error, please contact us.
CORONAVIRUS: SOME SHIPPING METHODS RESTRICTED AND/OR DELAYED (03/31/2021)
※The following does not apply to DHL.
Due to the spread of COVID-19, Japan Post is currently warning of heavy delays for all shipping methods as well as airplane loading delays of up to three weeks in certain regions. Please see the Japan Post notice here for full details.
Japan Post is also not accepting packages heading to the following areas, and as such shipping via EMS & ePacket is suspended until further notice:
|EMS & ePacket Suspended|
|NORTH AND CENTRAL AMERICA||
We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend calling your local post office.