【CHANGES TO OUR BILLING SYSTEM】(08/08/2018)
Beginning 08/08/2018 10:00AM JST, payments for all orders will be captured automatically upon checkout.
Up until now, we at animate International waited to capture pending PayPal authorizations until every item in the order had reached our store and the package was ready to ship.
In the case of many orders, however, the payment authorizations would expire before the packages were ready, leading to complicated extra work for us, and inconvenience for our customers, as we had to follow up each individual order with new payment requests. In many cases expired or otherwise rejected funds are not immediately released by PayPal, which caused worry and confusion for many customers. What's more, the extra steps necessitated by this process added strain to the workload in our shipping warehouse.
We anticipate that our new process will lead to faster and smoother order fulfillment, providing a better experience for all customers and allowing our team more time to spend improving other areas of our service.
★Orders made before 08/08/2018 10:00AM JST will not be affected by this change. Customers who placed orders, especially pre-orders or back-orders, before this date may still see payment request emails due to PayPal authorizations expiring.
★As before, we will of course fully refund any orders that cannot be shipped.
Please accept our apologies for any inconvenience and thank you in advance for your understanding.