CORONAVIRUS: SOME SHIPPING METHODS/LOCATIONS RESTRICTED AND/OR DELAYED (07/28/2022)

※The following does not apply to DHL unless specified.

Due to the spread of COVID-19, Japan Post is currently warning of heavy delays for all shipping methods as well as airplane loading delays of up to three weeks in certain regions. Please see the Japan Post notice here for full details.

Japan Post is also not accepting packages heading to the following areas, and as such, shipping via EMS & ePacket is suspended until further notice:

 EMS & ePacket Suspended
ASIA
  • India
  • Sri Lanka
  • Bangladesh
  • Brunei
  • Bhutan
  • Mongolia
  • Myanmar (※3/16)
  • China ※ePacket only
MIDDLE EAST
  • United Arab Emirates
  • Turkey
  • Syria
  • Bahrain
OCEANIA
  • New Caledonia
  • Papua New Guinea
  • Fiji
EUROPE
  • Austria (※3/1)
  • Azerbaijan
  • Belarus
  • Croatia (※3/1)
  • Czechia (※3/1)
  • Denmark (※3/1)
  • Hungary (※3/1)
  • Kazakhstan
  • Latvia (※3/1)
  • Liechtenstein
  • Lithuania (※3/1)
  • Luxembourg (※3/1)
  • North Macedonia
  • Norway (※3/1)
  • Poland (※3/1)
  • Portugal (※3/1)
  • Romania
  • Russian Federation ※Surface Mail also suspended
  • Slovakia
  • Sweden (※3/1)
NORTH AND CENTRAL AMERICA
  • United States of America (USA) ※ePacket only
  • El Salvador
  • Canada ※Surface Mail also suspended
  • Cuba
  • Costa Rica
  • Jamaica 
  • Trinidad and Tobago
  • Barbados
  • Honduras
SOUTH AMERICA
  • Brazil
  • Peru
  • Uruguay
  • Paraguay
  • Venezuela
  • Chile
AFRICA
  • Sierra Leone
  • Djibouti
  • Zimbabwe
  • Senegal
  • Tunisia
  • Botswana
  • Reunion

 

We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend calling your local post office.

INTERNATIONAL CONFLICT: SOME SHIPPING METHODS/LOCATIONS RESTRICTED (06/30/2022)

Due to recent international conflict, Japan Post and DHL are currently not accepting packages bound for the following countries/regions:

DHL Suspended DHL, EMS & ePacket Suspended EMS & ePacket Suspended  ePacket Suspended
  • Ukraine
  • Russia
  • Belarus
  • Germany
  • Finland
  • Monaco
  • Gabon
  • Tunisia
  • France 
  • UK

 

If you have an existing order that cannot be shipped due to the above, we will contact you with further options. We hope for your understanding and patience until further notice.

JAPAN POST SHIPPING RATES REVISION (06/01/2022)

Japan Post has revised EMS and international parcel rates effective June 1 2022. We have updated our shipping fees in accordance.

Any orders already confirmed will not be affected.
Note: Customers who need to switch shipping methods for a confirmed order will be invoiced at the current rate.

We apologize for any inconvenience and appreciate your understanding.

"Obey Me!" Plushie Shipping Delay Notice & Apology (04/25/2022)

Regarding the "Obey Me!" plushies originally scheduled to ship late May 2022: due to manufacturing delays caused by unavoidable circumstances, shipping has been postponed. We hope that affected customers accept our deepest apologies.

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