NOTICE

EPACKET SHIPPING SERVICE DISCONTINUATION NOTICE (06/16/2023)

Japan Post has announced the discontinuation of the ePacket shipping service. As such, it has been removed as a shipping option from our site.

Any existing ePacket orders that ship on or after October 1 2023 (JST) may be subject to the invoicing of additional shipping fees.

We deeply apologize for any inconvenience caused, and hope for your understanding. We are continuing to review shipping services with the aim of improving our store, and as such we hope for your ongoing support.

CORONAVIRUS: SOME SHIPPING METHODS/LOCATIONS RESTRICTED AND/OR DELAYED (06/16/2023)

※The following does not apply to DHL unless specified.

Due to the spread of COVID-19, Japan Post is currently warning of heavy delays for all shipping methods as well as airplane loading delays of up to three weeks in certain regions. Please see the Japan Post notice here for full details.

Japan Post is also not accepting packages heading to the following areas, and as such, shipping via EMS & ePacket is suspended until further notice:

 EMS Suspended
ASIA
  • Sri Lanka
  • Bangladesh
  • Brunei
  • Bhutan
  • Mongolia
  • Myanmar ※3/16
MIDDLE EAST
  • Turkey
  • Syria
  • Bahrain
OCEANIA
  • New Caledonia
  • Papua New Guinea
  • Fiji
  • Samoa 
  • Tuvalu
  • Tonga
  • Vanuatu 
EUROPE
  • Azerbaijan
  • Belarus
  • Iceland 
  • Kazakhstan ※1/20
  • Liechtenstein
  • North Macedonia
  • Russian Federation ※Surface Mail also suspended
  • Slovakia
NORTH AND CENTRAL AMERICA
  • El Salvador
  • Cuba
  • Costa Rica
  • Jamaica 
  • Trinidad and Tobago
  • Barbados
  • Honduras
SOUTH AMERICA
  • Venezuela
AFRICA
  • Sierra Leone
  • Djibouti
  • Zimbabwe
  • Senegalf
  • Tunisia
  • Botswana
  • Reunion

 

We apologize for the inconvenience, and your understanding is greatly appreciated. For further information regarding delivery in your country, we recommend calling your local post office.

INTERNATIONAL CONFLICT: SOME SHIPPING METHODS/LOCATIONS RESTRICTED (06/16/2022)

Due to recent international conflict, Japan Post and DHL are currently not accepting packages bound for the following countries/regions:

DHL Suspended DHL & EMS Suspended EMS Suspended
  • Ukraine
  • Russia
  • Belarus
  • Monaco

 

If you have an existing order that cannot be shipped due to the above, we will contact you with further options. We hope for your understanding and patience until further notice.

NOTICE: CATALOG EXPANDING, SHIPPING REGION RESTRICTIONS MAY NOW APPLY (12/22/2022)

Thank you for supporting animate International.

We are happy to announce that we are expanding our international catalog.

Please note that some of our new items may not be able to ship to all regions.

Affected products will have a warning on the product page. If you receive an error at checkout, please make sure to double check product pages for any shipping restriction warnings, and remove any items that cannot be shipped to your location.

We hope you love our upcoming products, and hope for your understanding if some items cannot ship to your region. We are able to keep improving our services thanks to your kind and generous support - and as such we hope for your support from now on too.

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